Case Study
OneLine Health
Automating Patient Care With AI
October 2024 | United States
INDUSTRY
Healthcare
Project Type
AI Technology
BaSIS Services
AI LLM Implementation, Enterprise Application Development, Custom Software Development, Web Development, UX-Ul Development
Technology Leveraged
Amazon Textract, Rails, Bespoke LLM, AWS Elastic Beanstalk, AWS Fargate, Amazon RDS, AWS S3, AWS Secret Manager, AWS VPC
OneLine Health
Automating Patient Care With AI
OneLine Health’s AI-Driven Onboarding Transformation
Problem / NEED
OneLine Health is an AI-driven platform that empowers patients, providers, and health systems by leveraging advanced AI to streamline care coordination, enhance patient engagement, and optimize healthcare delivery.
OneLine Health partnered with Basis to address inefficiencies in patient care, particularly the online questionnaire experience and excessive paperwork that slows physicians down from providing high-quality care.
These standard online questionnaires only collect basic information and lack the intelligence to provide helpful insights to physicians. It also causes redundancies as doctors often repeat the same questions during in-person consultations.
Over time, these inefficiencies and having to manually analyze the gathered data in their notes result in less time dedicated to patient care, have contributed to physician burnout, OneLine Health worked with Basis to automate these processes.
Solution
Basis helped OneLine Health create and implement an AI-driven patient questionnaire to address the specific information physicians need to know to provide excellent patient care. The questionnaire dynamically adapts to each patient’s care journey, aligns with the physician’s specialty, and enables patients to upload additional medical records. The solution is fully compliant with HIPAA regulations, ensuring patient privacy and data security.
AWS-Powered Infrastructure
The entire solution is hosted on a higghly resilient and scalable AWS infrastructure, ensuring high availability and fault tolerance. This robust foundation allows seamless integration with other healthcare systems and ensures consistent performance, even during high demand.
Document Digitization and Extraction: Patient-uploaded documents, such as medical records and lab results, are stored in Amazon S3. These documents are then processed using Amazon Textract, which employs Optical Character Recognition (OCR) technology to extract text and digitize the information. Textract identifies relevant medical data, reducing the time physicians spend analyzing raw documents from 15 minutes to mere seconds.
Data Management and Storage: Patient information, questionnaire responses, and extracted document data are securely stored in Amazon RDS, ensuring efficient and secure data management. The structured database simplifies access to patient records and supports seamless integration with other healthcare systems.
Secure Connectivity: Using Amazon VPC provides OneLine Health a secure VPN that facilitates communication between OneLine Health, healthcare organizations, and patients. This ensures the secure exchange of medical records, appointment scheduling, and other sensitive healthcare activities.
By leveraging AI-driven innovation, the solution streamlines patient onboarding while significantly enhancing diagnostic efficiency.
Physicians no longer need to manually sift through documents or draft entire reports from scratch. Instead, they can focus on refining AI-generated summaries and dedicating more time to patient care.
Through these advancements, OneLine Health has positioned itself as a leader in healthcare innovation, leveraging AI and AWS technologies to maximize efficiency, improve the patient experience, and enable high-quality patient care.
RESULTS
- Streamlined care for over 10,000 patients.
- Achieved 80-90% usage across diverse demographics, including patients that are non-English speaking, lower education, or lower income-level.
- Seamless integration into top electronic health record (EHR) systems such as Epic, Cerner, or Meditech through secure APIs.
- Cut consultation note generation time from 15 mins to a matter of seconds.
- Freed up 1-2 hours of physicians’ daily schedule.
- Successfully deployed in two international hospitals and three US-based facilities within a two-year period.
Technology Leveraged
Amazon Textract, Rails, Bespoke LLM, AWS Elastic Beanstalk, AWS Fargate, Amazon RDS, AWS S3, AWS Secret Manager, AWS VPC
