Case Study
OneLine Health
Transforming Clinical Documentation with Generative AI
June 2025 | United States
INDUSTRY
Life Sciences
Project Type
Generative AI Workflow Automation
BaSIS Services
Custom Software Development, GenAI, AWS Infrastructure
Technology Leveraged
Amazon Bedrock, Amazon Textract, Amazon Aurora, PostgreSQl, Opensearch, AWS Services, Amazon Titan Embeddings V2, AWS Fargate, AWS Lambda, AWS SQS, Amazon EventBridge, Cloudwatch, AWS Secret Manager, AWS S3, AWS VPC
OneLine Health
Transforming Clinical Documentation with Generative AI
Problem / NEED
OneLine Health, an AI-driven digital health platform, faced a critical challenge in streamlining healthcare documentation and patient intake processes. Physicians were spending over 15 minutes on manual review of documents and clinical note generation per patient, creating serious bottlenecks in operational efficiency and contributing to growing physician burnout.
Traditional patient questionnaires lacked intelligence, adaptability, and actionable insight. Manual workflows were inefficient and inaccessible for diverse patient demographics, while integration challenges prevented scalability across healthcare systems and international regions. Without automation and intelligence, OneLine struggled to meet quality of care standards and expand effectively.
Solution
Partnering with Basis, OneLine Health re-architected its entire healthcare platform on AWS using a multi-model GenAI strategy centered around Amazon Bedrock, delivering intelligent, real-time clinical automation with global scalability.
Key features of the solution included:
- Amazon Bedrock-powered AI orchestration using Nova for routine extractions and Claude for complex medical reasoning
- Amazon Textract for OCR and structured data extraction from patient-uploaded medical documents
- Amazon OpenSearch Serverless with Titan Embeddings V2 for vectorized semantic search over patient histories
- Amazon Aurora PostgreSQL for relational healthcare data management with global replication
- AWS Fargate, Lambda, SQS, and EventBridge for scalable orchestration and processing
- HIPAA-compliant architecture with VPC isolation, encryption, access controls, and audit logging
The platform automated clinical documentation, AI-assisted patient intake, and medical data synthesis—seamlessly integrating with EHR systems like Epic and Cerner. AI routing decisions optimized cost and performance across diverse clinical use cases.
RESULTS
The GenAI platform delivered transformational outcomes for OneLine Health:
- 98% reduction in clinical documentation time from 15 minutes to seconds.
- 80–90% patient adoption rate across diverse demographics.
- Marked increase in daily physician capacity and throughput.
- Significant reduction in patient wait times and appointment gaps.
- Expanded deployment to 5 international hospitals and 10,000+ patients.
- Substantial decrease in physician burnout and improved job satisfaction.
These measurable results validated OneLine’s AWS infrastructure investment and enabled the company to scale securely across regions while delivering faster, more equitable care.
Technology Leveraged
